Help

Help UNIQLO Help

 
  1. Help
  2. /
  3. eCommerce
  4. /
  5. How to use
  6. /
  7. Purchased items
  8. /

Q. Extended Holiday and Gift Return Exchange Policy 2022/2023 (CANADA ONLY)

Canada ONLY Extended Holiday and Gift Return Exchange Policy 2022/2023

IN STORE PURCHASE: All eligible products purchased from October 1st 2022 - December 31st, 2022 can be returned or exchanged in stores until January 31st, 2023.
 

ONLINE PURCHASE: All eligible products purchased from October 1st 2022 - December 31st, 2022 can be returned to our warehouse or exchanged in stores until January 31st, 2023

Regular return terms & conditions apply. Eligible products purchased from January 1st 2023 onwards will follow the regular 30 day return policy. For more information regarding our regular return policy, please check out this link: "What is your Returns Policy?" 

Regular Conditions Apply, exceptions are as follows:
AIRism Face Masks are final sale.
Items sold at sale or discounted prices are final sale and are not eligible for refund.
Any items sold at discounted prices due to existing defects are final sale. For more information please check out our FAQ "What Items are not Returnable?"

Exchanges with Store Gift Receipts
Customers may exchange the items for an equal or greater value of the original amount paid when the item was purchased. If the exchange is greater value, additional payment will be required. Unfortunately, due to system limitations, Uniqlo stores do not offer store credit at this time. Items can only be exchanged in store. Items must be in original selling condition (new, unopened, unused, unwashed, and unaltered) and in its original packaging with tags attached to be considered for return. 

Exchanges without Receipts:
For purchases without an original receipt or gift receipt (whether purchased in store or online), the items can be exchanged in store if the below conditions are met:
• Items must be in its original condition /package
• Items are purchased in the current season
• Items can only be exchanged for an amount equal to , or greater than the current selling price in store.

Refunds in Store
Merchandise purchased at a store cannot be refunded online and should not be sent to our warehouse.
Merchandise purchased online cannot be refunded in store and should be sent to our warehouse.
Refunds are processed daily, but it can take up to 14 business days to process a refund.

Online Returns with Return Form:
Items purchased online at any time may be returned within 30 days with the completed Return Form which is included in your package upon arrival. Refunds are only applied to the original method of payment. Please read our Returns Policy before mailing your package back to our warehouse.

Gift returns from Online Orders
Beginning October 1st 2022 and ending on January 1st 2023, if you are the recipient of a gift item from an online purchase and wish to return the item(s) to our warehouse, you must complete the Holiday Return Form and include it in your package. Each order will include this form upon arrival. If the purchaser did not provide you with this form, you can download a copy here. We cannot process refunds of items returned without the original order information so please contact the purchaser for the order details before mailing your return(s). The Return Fee will be deducted directly from the refund; maximum once per order. Items must comply with our Returns Policy.

Click here if you need information on how to create a new shipping label.


THIS POLICY IS SUBJECT TO CHANGE BEFORE THE EFFECTIVE DATE
 

Was this article helpful?

We're sorry that this article did not address your question. We'd love to know how we can improve your future experiences. All of the feedback you provide in the below section will help us better meet your needs.
let us know your opinion on this article.
*If this article did not address your concerns, please ask our ChatBot.