Help UNIQLO Help

  1. Help
  2. /
  3. eCommerce
  4. /
  5. How to use
  6. /
  7. Return/Exchange
  8. /

Q. Can I make an exchange?

We are unable to process exchanges for online orders at this time. When you return your parcel back to our warehouse, your item will be procesed as an automatic return, given the return card is provided. 

Should you wish to have the item in another size or colour, you can either place a new order OR you can take the item(s), in their original condition, to a Canadian store location along with your receipt and original method of payment for an exchange.

Please note, Items must be new, unopened, unused, unwashed, unaltered and in its original packaging with tags attached to be considered for return.

Uniqlo is committed to minimizing waste and reducing its environmental footprint. Starting June 1st, 2021, online orders will no longer include Return Shipping Labels in the package. But not to worry! If you need one, you can find a link to create your own Return Shipping Label on our FAQ page. We would like to apologize in advance for any inconvenience this may cause and we thank you for your support as we work to build a sustainable business.

Was this article helpful?

We're sorry that this article did not address your question. We'd love to know how we can improve your future experiences. All of the feedback you provide in the below section will help us better meet your needs.
let us know your opinion on this article.
*If this article did not address your concerns, please ask our ChatBot.