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Q. What is your returns policy?

For the  2022/2023 HOLIDAY EXENDED POLICY, please click here

Please read our Return and Exchange Policy below carefully before returning any items from your order.
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Once a product is exchanged, a refund will not be permitted, only exchange will be allowed.

*Discount prices include the following:
a. All items on Sale, indicated when price is listed in RED are not eligible for refund, but may be eligible for exchange at store locations.
b. All items on Limited Offer. Limited Offer items purchased In-Store are eligible for refund or an exchange at store locations. Limited Offer items purchased online are eligible for an exchange in-store or refund by returning it to our warehouse. Stores will not process refunds for items purchased online.
c. All items placed on Mark Down. Mark down items are sale items that are not eligible for refund, but may be eligible for exchange at store locations.


Please review the list of Non-Returnable items before attempting to make a return or exchange.

The warehouse do not send back return items.


Think your item might be damaged? Click here for more information.

UNIQLO Canada Inc. reserves the right to change the Returns and Exchanges policy at any time without prior notice. 

Merchandise purchased at a store cannot be refunded online and should not be sent to our warehouse. You have 30 days from the purchase date (found on your store receipt) to return or exchange items purchased in-store to store locations. Refunds are processed daily. However it can take up to 14 business days to process a refund.


Need a Shipping Label? You can create your own Return Shipping Label on our FAQ page.

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