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Uniqlo Canada Return Policy

Click here to check out our Extended Holiday Return and Exchange Policy!  All eligible products purchased from October 30th 2023 - December 13th, 2023 can be returned to the warehouse or exchanged in stores until January 14th, 2024. Regular return terms & conditions apply.

The original receipt is required to return all merchandise bought in Uniqlo stores.

Please read the Uniqlo Canada Return and Exchange Policy below carefully before returning any items from your order.

Can my in-store purchase be returned to the warehouse?
Merchandise purchased at a store cannot be refunded online and should not be sent to our warehouse. The warehouse will not send back returned items. You have 30 days from the purchase date (found on your store receipt) to return or exchange items purchased in-store to store locations. 

How long will it take to get a refund for my online order?
Refunds are reviewed daily, however it can take up to 14 calendar days from the date the package arrives at our warehouse to process the refund.

Not sure if your item can be returned? Click here for more information.

Think your item might be damaged? Click here for more information.

Need instructions on making a return in Store or Online? Click here for more information.

Exchange Policy details for in Store and Online? Click here for more information.

Questions about Click & Collect Orders (including cancelling or not picking up)? Click here for more information.

Need a Shipping Label for your return? Click here to create it.

Need a new Return Form? Click here for more information. 

Used a Coupon and unsure how it will affect your return? Click here for more information.

Unsure if your product is considered a "packaged" item? Click here for more information. 

Want to return 2 orders in 1 package? Click here for more information. 

UNIQLO Canada Inc. reserves the right to change the Returns and Exchanges policy at any time without prior notice.