How can we help?

Please note, Altered items are considered final sale and CANNOT be returned for a refund!

For FedEx, please follow the below instructions:
Please note: A return fee of $9.90+tax will be deducted from all returning packages
1. Click the link: FedEx Return Shipping Label
2. Complete the required fields with your personal information associated with your Uniqlo Account.
3. Complete the required fields with your shipping information. Please carefully enter your complete Order Number (beginning with '17') in the space under Purchase Order. Your Order Number can be found on your Return Form, on your Invoice or in your Membership account.
4. For "Package Weight", please insert 2 and select Lbs (pounds). Not to worry, packages are properly weighed at our carrier's hub.
5. Select the most relevant "Reason Code" from the drop-down menu provided.
6. Review the summary of your shipment. Be sure that all information is entered correctly. You can go back to make changes up to this point.
7. After you click "Confirm", you will see both the instructions for how to ship your package back to our warehouse and a list of drop off locations closest to the address you've entered for your shipment.
8. Click "Print" to get the PDF version of the label you will need to ship your package. You can download or email the label if needed as well.
9. Take note of your Tracking Number. You can track your package back to our warehouse. *Without the tracking number, our Customer Service Team will not be able to track your order.

For Canada Post - Newfoundland and Labrador, Yukon and Nunavut :
Return labels produced for provinces outside of Newfoundland & Labrador, Yukon and Nunavut cannot be processed at our Warehouse.
Please note: A return fee of $9.90+tax will be deducted from all returning packages
1. Click the link: Canada Post Return Shipping Label
2. Please carefully enter your complete Order Number (beginning with '17') in the space under Purchase Order. Your Order Number can be found on your Return Form, on your Invoice or in your Membership account.
3. Complete the required fields with your personal information associated with your Uniqlo Account.
4. Don't forget to "check" the box which indicates "Get notified when the merchant receives my return" to stay up to date with the tracking!
5. Please note, Canada Post Returns are only available to customers living in the following provinces: Newfoundland and Labrador, Yukon and Nunavut

Refunds are processed daily. However, it can take up to 14 calendar days to process a refund.

If you need additional assistance, feel free to reach out to our Customer Service Team through live chat, phone or email, Monday to Friday from 9:00am to 6:00pm EST.

For more information about delivery options, please click here!