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If any of the following apply, please check the relevant page:
Defective Products  ／ Gift: Return and Exchange

Please review the [Return & Exchange Conditions] before proceeding with each procedure.

Table of Contents
＊Exchange
＊Returns and Refunds
＊Frequently Asked Questions

Exchanges are available at any UNIQLO Canada physical store.

• Visit any UNIQLO Canada physical store.
• Bring along: the original receipt/E-receipt, and the product(s) in original packaging with price tags and labels.
• Queue at the cashier counter and request a product exchange.

Important Notes

• You can exchange for any product of the same or higher price value. For higher-value items, you will need to top up the price difference.
• For exchanging into a lower-value product, please consider returning and requesting a refund instead.

Returns

Returns can be processed at any UNIQLO Canada physical store.

Please review [Return & Exchange Conditions], prepare the required items, and speak to a store staff member.

*If you paid for an online order by "Pay-in-Store" method, returns can only be processed at any UNin Canada physical store. Please do not mail back to the warehouse since it may result in a refund delay. 
  

Refunds

The refund amount will be credited to the same payment method used for your purchase. 

To ensure your refund is processed to the correct card, our staff may ask you to present the physical card or show the card stored in your mobile wallet (such as Apple Pay or Google Pay). 

Refunds may take up to 3-5 business days to reflect on your card, depending on the card issuer/bank.

• Q. Can I exchange or return items at a different store?

  A. Yes, returns and exchanges are available at any UNIQLO store nationwide. 

• Q. I lost my receipt. Can I still exchange or return my item?

  A. Unfortunately, exchanges and returns cannot be processed without a receipt. 
  
  Note: If you scanned your membership while making a purchase at the store, the E-receipt can be found under your purchase history by [CLICKING HERE].

• Q. Why has my return been rejected?

  A. Your return may be rejected if:
  1) More than 30 days have passed since you received the item.
  2) Original packaging, price tag, or label is missing.
  3) Item is innerwear or a packaged product.
  4) Item is not in new condition (looks used or washed).
  5) Item is damaged (torn, stained, wrinkled).
  6) Item has odor (cigarette, perfume).
  7) Free gift or novelty item.

• Q. What happens to my refund if I used a coupon?

  A. If you used a coupon, the value of your coupon is distributed proportionately across all items in your order.
  When returning an item from an order where a coupon has been applied, the value of the coupon will be deducted accordingly.
  Please be aware that the coupon cannot be reissued. [Click here for more information]

• Q. Can I exchange an online exclusive product at the store?

  A. The exchange service is subject to our UNIQLO physical store availability of colours and sizes.
  
  If a colour and/or size is not available at the store you are making the exchange, please consider returning or exchanging the item online. [Click here for How to Exchange for Online Orders]

For more details, see [FAQ: Returns and Exchanges].