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Refund timeframes vary by the payment method used.

If you have paid by "Pay-in-Store", the refund can only be processed by the store you made the payment.

Table of Contents
＊Store Purchases
＊Online Orders
＊Important Notes
＊Frequently Asked Questions
 

Refunds will be process in accordance with the return procedures at the store where the purchase was made.
Please see here for [How to Return Store Purchases].

• The refund timeline may vary depending on the policies of the issuing bank.
• If you do not receive your refund within the specified timeframe, kindly provide your order number and contact UNIQLO Customer Service using chat option at the bottom of this page.

Refund Process

1. Your item will be first transferred to carrier (FedEx/CanadaPost), then delivered to our Warehouse.
2. Once your item has been received back at our Warehouse, your refund will be processed within 14 calendar days after it has been received.
3. You will receive a refund confirmation email once your refund has been processed
4. The refund will be processed and completed within 3-7 business days, depending on the processes at your bank or credit card company.

*Refund processing time is counted from the date you have received the refund confirmation email after your return is being processed.
*Please keep a note of return tracking# for any refund related inquiries.

Helpful link: How can I track my returns?

 

■ Refunds are always sent to the same payment method you used to pay for your order.

■ Refunds for gift card payments will be returned to the same gift card. Please keep your card, as we cannot refund to a different method.

■ Any Shipping fees or Alterations fees are not refundable.

■ The $9.90 Return Shipping Fee (plus applicable taxes) will be deducted from the full refund amount for the use of the UNIQLO Prepaid Return Label. 

■ Coupons have no cash value and cannot be refunded. If you return part of your order, the coupon amount will be applied proportionally to the items you keep and the items you return. Your refund will reflect the portion of the coupon discount applied to the returned item(s).

For more information on how refund will be calculated, please [Click Here].

• Q. I have dropped off the return parcel to UNIQLO Warehouse a whole ago, have you already received it?

  A. Please check the progress of your return by using your return tracking# on the carrier site. 
  FedEx Tracking: [Click Here] , CanadaPost Tracking: [Click Here]. 
  You can also check latest return status under your online [PURCHASE HISTORY].

  
  

• Q. The tracking shows that UNIQLO has already received my return parcel, why has my refund not been processed yet?

  A. Once your item arrives at our warehouse, we will process your return within 14 calendar days. You will receive an automated email notification when we have processed the return.
  Your refund will be processed within 3 - 7 business days from the date you receive the email

• Q. I have received the refund confirmation email, why is the refund still not reflected in my account?

  A. Upon receipt of the refund confirmation e-mail, it takes 3-7 business days (depending on the original payment method) for the refund to be visible in your account.

• Q. It has been more than 14 calendar days since the return parcel was delivered to your warehouse, however the refund has not been processed yet.

  A. We are sorry for the inconvenience this may cause. Please reachout to us via chat by [Clicking Here].