How can we help?

If you're having trouble checking out, especially with pre-order items, it's likely due to a conflict with certain options in your cart. Please review the following potential issues and solutions:

• Coupons: If you've selected "Ship individually when ready," coupons cannot be applied. Either remove the coupon or create separate orders for items you want to use the coupon. Please note that the coupon may not be applied if it does not meet the coupon requirements. 
• Gift Options: The gift option service is currently unavailable.
• In-Store Pickup Cart Total is Less Than $99 before shipping fee and tax: If you're choosing in-store pickup and your order includes items with different arrival dates, the combined total must be $99 or more to proceed. Here's what you can do:
  • Separate In-Store Pickup Orders: Place separate orders for pre-order items and regular items, acknowledging they have different arrival dates. You'll still receive free shipping if you select in-store pickup. 
  • Delivery to Address: Choose to have your order shipped to a designated address instead. You can combine items with different arrival dates, regardless of the total. Please note you will be charged a shipping fee.
• Cart Total $99 or More (Multiple Items, Different Arrival Dates): When buying multiple items with varying arrival dates and the total is $99 or more, you must select the following:
  • Delivery Option: Select a ship to address (not Ship to store).
  • Payment Option: Select a Credit card

To correct your order and proceed:

1. Select one item in your cart and begin the checkout process.
2. In the "Delivery Option" section, click "Change."
3. Choose “Ship to address.”
4. Select your Payment Option.
5. Choose a "Credit card"
6. Return to the product page and add any other desired products to your cart, ensuring the correct delivery and payment options are selected.