How can we help?

To manage high website traffic, we've implemented a Virtual Waiting Room. When our site experiences a surge in requests, you'll be directed to the Virtual Waiting Room, which will smoothly guide you through the process until access is available.

Please Note

• If you are viewing this page within the UNIQLO app, a separate browser window will open. Please return to the UNIQLO app screen after browsing, as your order may become invalid if you do not return within the time limit.

• Waiting times are estimates only and may vary depending on the website traffic.
• When the designated start time arrives, you'll be guided to the online store in a predetermined order. Your initial position in the pre-queue is randomly assigned through a lottery system. After the pre-queue phase concludes, your position in the waiting room will be based on the order you joined the pre-queue.

• When it is your turn, you will hear a notification sound if you are using a web browser. There will be no notification email.
• If a certain amount of time passes after your turn your order will be invalidated. You will need to rejoin the queue.
• If your browser’s cookie settings are disabled, please enable them.

• If you use the browser’s private or incognito mode, the order may not be successfully placed. We recommend using the normal version of the browser.

Steps for Ordering

① Launch Countdown (Pre-Queue) Page

A countdown time will display, leading you towards the start of the sale or collaboration. Once the timer reaches zero, you will be placed in line.



② Join the Queue! (Waiting Room Page)

You will be placed in line based on when you joined the queue. Waiting times are estimates only. Waiting times may vary depending on the site’s congestion. Once the event has launched, the sign will display “You are now in line for [Event Name].” A status bar will provide an estimated wait time before you can start purchasing.



③ Your Turn! 

When it is your turn, you will be automatically directed to the online store. There will be no notification by email. Depending on your settings, a notification sound may be played in your browser.

If a certain amount of time has passed since your turn, your place in the queue will be void. Please go to the online store and add the items to your cart within the time limit. 
*Please check the actual waiting page for the time limit. If you exceed the time limit, you will need to queue again.