How can we help?

We are sorry—products purchased in store must be returned at a UNIQLO store location. We do not accept returns or exchanges for store purchases via mail.

When processing a return, please select Damaged/Defective as the reason for return. Ensure the item is still in its original condition when returning.

For instructions: How to return wrong / defective Product? | How do I return my online order?

Yes. Items from different orders under the same account can be returned together if all items meet the return guidelines. Generate one return label for each order. Attach one label outside the package and place the additional labels inside the parcel. The $9.90 prepaid label fee (plus tax) will only be deducted once if orders are returned together. Orders from different accounts cannot be returned together.

Yes. The warehouse can process separate requests in the same parcel. When submitting your forms, ensure the items marked for exchange and return are correctly indicated.

No. Returned items must match the original order details. Items exchanged in store are considered FINAL SALE and cannot be returned.

• Final Sale items
• Innerwear (underwear, bras)
• UNIQLO items purchased outside of Canada (international purchases)
• Items that do not meet the Requirements above

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After items are shipped, it can take ~7 days to arrive at our warehouse, depending on origin and carrier volume. Once received, processing may take an additional 2–7 business days. Please allow at least 14 business days for a refund before reaching out.

In your order history, click Exchange or Return, then Details, and select Cancel for the items you wish to cancel. Confirm the pop‑up. Log out and log back in before re‑submitting a new request so the system recognizes the cancellation. If issues persist, please use Live Chat.

More info: Can I cancel my Exchange or Return Request?  |  When Return/Exchange is canceled and re‑submitted?

Go to your Order History and reprint the label. The return label is also sent to the email address associated with your UNIQLO account.

Use the carrier indicated on the prepaid return label (FedEx or CanadaPost). If you choose another carrier, you will need to pay for shipping to our warehouse.

WAREHOUSE ADDRESS
UNIQLO Returns Department
275 Pendant Dr., Mississauga, ON L5T 2W9

Check the tracking for your return; there may be a carrier delay. If the parcel is still in transit, please allow time for delivery. If the warehouse has received your return and it’s been more than 7 business days since arrival, please contact us via [CHAT SUPPORT] .

When processing a return you can print the label or save it as a PDF. It’s also emailed to the address on your UNIQLO account. Many carrier drop‑off locations can print the label for you.