How To Return an Order? (Order placed July 30, 2025 onwards)
Uniqlo Canada - How to Return Your Order (Order placed July 30, 2025 onwards)
Click here to review our Returns Policy before you begin.
Click here if your order was placed before July 30, 2025.
・About Online Returns
・About Pay in Store Return
・Commonly Asked Questions
About Online Returns
Requirements: All merchandise must be unwashed, unworn, with all tags attached, unaltered, and within 30 days from the original shipment date (i.e., Shipment Date: July 10th - Last Day to Return: August 9th) to be eligible for Returns / Exchanges.
All online orders, including click & collect, will need to be mailed back to our warehouse. Online Returns can ONLY be accepted via mail with our Prepaid Return Label.
-Purchase History [website users on PC/Mobile]
-Order History [UNIQLO App users]
⦿ Pay In-Store Orders
Return/Exchange can ONLY be accepted at the UNIQLO Store locations.
Please be sure to have the original receipt and invoice( found in Purchase History) at the time of return.
Return Fee: With sending in items via mail, there is a $9.90 Return fee (plus applicable taxes) that is automatically deducted from your refunded amount.
Time limit: Items purchased online must be shipped out on the last day of the return period. You can check the Return By date in your [Purchase History] on the website or [Order History] in the UNIQLO App
On the UNIQLO APP, you would go to your [Order History] instead.
2. Click "Exchange or Return" for the ORDER you want to return.
3. Click "Exchange or Return" for the ITEM you want to return.
4. Click "Return" and then "Continue".
5. Select the quantity and reason for the return and click "Check selection details".
6. Repeat steps 3-5 for each item you want to return.
7. Click "Check Form Details" and then click "Submit Form".
8. After your Return is accepted, select “Print Label” and click “Confirm Return Method”
9. Download and Print the Prepaid Shipping Label and put the label outside the returns box.
11. Send it back with the carrier on the label
Note: Return Forms/Return Slips are no longer needed.
*Make sure your browser pop-up blockers are disabled.
Before processing Return
I have an order that was a pickup in store order, do I return it online?
Yes, even though the order was sent to the store, it will be an online order since it was placed online. You may follow the steps under About Online Orders unless you made payment at the store (Pay-In-store)
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My online item came defective how do I return it?
When processing a return please be sure to select Damaged/ Defective as the reason for return. Please be sure item is still in its original condition when returning.
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Can I send in a return and exchange at the same time ?
Yes! You are able to send both at once, and the warehouse will be able to handle the separate request respectively. Please be sure when filling out Exchange and Return request, the items that are being exchanged and returned are reported correctly in your form.
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Can I return items that I purchased online but exchanged in store ?
Unfortunately, all items that are being returned must match the original details of your order. Items that are exchanged in-store forfeit the ability to be returned, as the exchanged items are now considered FINAL SALE.
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What Items cannot be returned ?
-Final Sale items
-Innerwear (underwear, bras)
-Uniqlo items purchased outside Canada ( International purchase)
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I am having an issue creating my return label. What should I do?
We recommend clearing your web browser's cache and cookies, then reloading the page. If that doesn't work, please try another device or web browser. If all other options are exhausted, please contact us directly.
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After processing the Return
When should I expect my refund?
Once your returned items are sent out it can take up to 7 days to arrive to the warehouse, as that depends on where the return is coming from and the current volume of the carrier. Once arrive at warehouse it can take another 4-7 business days for them to be fully processed.
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How do I cancel my return request?
In your Purchase History (website) or Order History (App). you may click the Exchange or Return button , click on Details, and select the Cancel button for the items you would like to cancel. A pop-up will appear confirming selection. Please confirm the cancellation request once more. If you need to reprocess return due to an incorrect item or to change to an exchange process , please be sure to log out and log back in to allow the system to register the cancelled request. If you are having issues still processing a new return/exchange request after cancelling, please contact our Live Chatbot
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What courier companies can I use to send my items back?
Please use the carrier indicated on the return label (Usually FedEx). Alternatively, you may choose you own carrier (you will have to pay the carrier for shipping) and ship out to our warehouse address - UNIQLO Returns Department, 275 Pendant Drive, Mississauga, ON L5T 2W9
***Packages cannot be returned in person by customers to the warehouse. This poses a safety risk for both warehouse workers and customers.***
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It has been over 2 weeks, and I still have not received my refund, what now?
We strongly recommend to check the tracking of your return as it may possible that their is a delay with the carrier delivering to our warehouse. If it is still in transit we ask you allow carrier time to deliver. If return has been delivered to warehouse and it has been more than 7 business days since its arrival date please contact us directly and we will be able to further assist with informing you of your refund status
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What if I do not have a printer to print my return label?
After submitting a return request for your order on the website, you should be able to download the Return Label, and it will also be attached to the return confirmation email. You have the option to either print a return label or go to the carrier with the PDF format of the label, and they should help print the label.
Contact UNIQLO Canada
BY CHATMonday to Sunday: 9:00am to 6:00pm ET
Closed: Christmas Day
Monday - Sunday: 9am to 6pm ET
Closed: Holidays
Monday - Sunday: 9am to 6pm ET
Closed: Holidays
