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Table of Contents
＊Refund Overview
＊About Coupons
＊About Multibuy
＊Frequently Asked Questions
 

Please note that the deductions below would apply to your refund:

• Return shipping fee: $9.90 + applicable tax per package 
• Coupon value: Deducted proportionally if a coupon was used
• Shipping fees: Non-refundable

Please be informed that if your purchase used a coupon, the coupon amount will not be refunded when items are returned, as it is non-refundable.

The coupon will lose its value and cannot be replaced when refunding a product.

When returning an item from an order where a coupon has been applied, the value of the coupon will be deducted as a proportion dependent on the value of the item. Since it was deducted from the total amount before making the payment.

Please refer to the example below as your reference:

• Order total: $100 (Jacket $60, Jumper $30, T-Shirt $10)
• Coupon: $10
• Proportional deduction: Jacket $6, Jumper $3, T-Shirt $1

If you return the Jacket ($60), the refund amount = $60 - $6 = $54

If you return the whole order ($100), the refund amount = $100 - $10 = $90

Note: Your return is subject to a $9.90 + applicable tax returns shipping fee that will be deducted from your refund

Helpful Link: Frequently Asked Questions about Coupon

 

Refunds are calculated based on the price after the multi-buy discount. The discount amount is prorated across items in the offer.

Please refer to the example below as your reference:

• Item A: Original Unit Price: $5 per product, Multibuy Offer: $13 for 3 pcs
• Order Total: $13
• Multibuy Applied Unit Price: $13/3 = $4.33

If you return 1pc, refund amount = $13 - ($4.33*2) = $13 - $8.67 = $4.33
 

• Q.  I have only been partially refunded. When will I receive the rest of my refund?

  A. Please check the deduction criteria listed above, as your return may have been subject to these. 
  
  Additionally, if you returned items from another order within the same parcel without a return label included, this may have resulted in a significant delay in processing and an incorrect refund.
  
  Please also note that refunds are often processed in multiple batches. This means the total refund amount may be split across several transactions, so you might see only part of the refund initially. It can take a few additional days for the full refund to be reflected in your account. Please be assured that the remaining amount is on its way.

• Q. I haven’t received my refund. 

  A. Please click here to see the [Refund Timeframe].