How can we help?

Table of Contents
＊Store Purchases
＊Online Orders
 

We are sorry to hear that an item you have purchased from us may be faulty!

We kindly ask that you visit your local UNIQLO Canada store so that our friendly staff can physically assess your item for any manufacturing faults. 

Please ensure to bring a physical copy of the receipt or E-receipt available on your UNIQLO Canada account (only available if you scanned your membership while checkout), so that the team can verify your purchase.

For store addresses and phone numbers, please see Store Locator.


Important Notes

• If the defect is not caused by UNIQLO, we will handle it according to our Return & Exchange policy. 

Please contact our Customer Service Team via 【Chat Support】 button or email us at wecare@uniqlo.ca for further assistance.

Reminder: The item must be within 30 calendar days from the order ship date.

If you choose to email us, please make sure to include below details:

1. Your order number
2. The item code (beginning 2000) found on the product tag
3. An image of the defective or Incorrect product(s)
4. If the item has been washed, how was it washed

Our team will open an investigation and get back to you as soon as possible within 1-3 business days.