Alteration Guide
Table of Contents
＊About Alteration Service
＊How to request alteration?
＊How to take measurements for alteration?
＊Frequently Asked Questions
Alteration service is available in all UNIQLO Canada stores and online store.
| Alteration Type | Item above $20 | Item below $20 |
|---|---|---|
| Lock (visible) stitch | Free | $5.00 |
| Blind stitch | $5.00 | $10.00 |
The service is available only for selected bottoms.
The alteration result may have ± 1cm deviation.
[Click Here] to see the stitch types and to learn how to measure your inseam for online alteration.
Store Alterations: For hygiene and safety reasons, all items brought in for alteration must be clean or freshly washed unless brand new.
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Request Alteration in store
Available: All physical UNIQLO Canada store locations
Visit any available store and approach the cashier to request alteration services. If you are not sure about the length, you can try them on in our store fitting rooms and have one of our staff members pin them for you at your desired length.
Important Note:
*Please remember bring along the physical purchase receipt.
*Timing may vary depending on the store's alteration capacity. Usually it takes less than 24 hours. -
Request Alteration on UNIQLO website/APP
Important Note• Please note that some products may not be eligible for alteration, or may only allow Lock Stitch alterations.
• For online purchase with alteration, please allow an additional 1-4 working days on top of the standard delivery time.
• Altered product cannot be returned or exchanged, please request online alteration only if you are sure about the length. Else, you may get it altered later at the store.
If the product is eligible for alteration service, there will be an option to choose the alteration type (Normal/ Blind Stitch) and the desired inseam length.
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How to take measurements?
The alteration result may have ± 1cm deviation and please ensure to use clothing measurement tape for the correct measurement.
Click the button below the correct measurement method for each pant type:
What is the delivery lead time for online alteration?
Online orders with alterations will take an additional 1-4 working days from the estimated normal delivery lead time, excluding public holidays and weekends.
Is there an option to lengthen the pants or undo the alteration?
We do not offer lengthening service and we will cut the pants directly to the appropriate length when requested for the alteration service. Once the pants altered, they cannot be lengthened further or undo the alteration.
Does your store accept alteration service for the pants that I purchased from online?
Product from online purchases can request alteration service via walk-in store, and you will be charged in fixed rate in:
Item below $20
Normal(lock) Stitch: $5
Blind Stitch: $10
Item $20 & above
Normal(lock) Stitch: Free
Blind Stitch: $5
May I request an alteration for old pants or 2nd (multiple times) on the same pants?
Yes, you may visit our store and request alteration for your old purchases or multiple time on the same pants. Please be informed that you will be charged for the alteration fees as below should you request the service in our store:
Item below $20
Normal(lock) Stitch: $5
Blind Stitch: $10
Item $20 & above
Normal(lock) Stitch: Free
Blind Stitch: $5
I have lost my purchase receipt. Can I request for the alteration service in store?
Yes. Please visit any of our local retail stores and ask our staff for assistance. Please be informed that you will be charged for the fixed rate as below:
Normal(lock) Stitch: $5
Blind Stitch: $10
Can I request return or exchange for altered pants?
Any altered product no longer consider normal & original condition and it cannot be returned for refund or exchange.
Will altering my pants affect their shape?
The adjusted length from the alterations on certain products may affect the silhouette especially if it is shortened beyond 3-4 inches.
How long will I have to wait for an alteration in store?
Time may vary from store-to-store. We always try to offer a same day service where we can, but this is dependent on the volume of alterations a store has to do within a day. Kindly check with a staff member for how long it will take for your alteration to be done. They will be able to advise you.
What happens if the product alteration length that I received is incorrect?
Please note that alteration measurements may vary by up to ±1 cm. For the most accurate result, use a flexible clothing measuring tape (fabric tape measure).
To help us verify the measurement, please refer to the [How to Take Measurements for Alteration] section in this FAQ.
And submit your inquiry with below information, our team will contact you within 48 hours.:
A clear photo showing the inseam length measured along the tape (place the tape along the inside leg seam).
Your order details (order number).
Your product details (item name/number, size, color, and the alteration length requested).
Do I need to have my pants pinned?
If you do not know what length you would like your jeans/ pants altered to, you can try them on in our store fitting rooms and have one of our staff members pin them for you at your desired length. Alternatively, if you know exactly what length you would like your jeans/ pants altered to, you can inform our staff member your desired length at the cash wrap area when they issue you the alteration slip.
Can I request an alteration for a UNIQLO product purchased from another country?
We provide alteration service for UNIQLO product that you purchased from other countries (with or without receipt). Please note that service charges will be applied as listed below:
Normal(lock) Stitch: $5
Blind Stitch: $10
Contact UNIQLO Canada
BY CHATMonday to Sunday: 9:00am to 6:00pm ET
Closed: Christmas Day
Monday - Sunday: 9am to 6pm ET
Closed: Holidays
Monday - Sunday: 9am to 6pm ET
Closed: Holidays
