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Uniqlo Canada Return Policy

For the Extended Holiday Return Policy, click here! All eligible products purchased from October 31st 2024 - December 15th, 2024 can be returned or exchanged in stores until January 15th, 2025

The original receipt is required to return all merchandise bought in Uniqlo stores.

Please read the Uniqlo Canada Return and Exchange Policy below carefully before returning any items from your order.

I purchased using a Uniqlo Gift Card, can I get a refund?
Merchandise purchased with a Uniqlo Gift Card can be returned or exchanged. The refund will be issued on a NEW Uniqlo Gift Card that can be used on your next in-store purchase. Already used Uniqlo Gift Cards cannot be reloaded or topped up.

Can my in-store purchase be returned to the warehouse?
Merchandise purchased at a store cannot be refunded online and should not be sent to our warehouse. The warehouse will not send back returned items. You have 30 days from the purchase date (found on your store receipt) to return or exchange items purchased in-store to store locations. 

How long will it take to get a refund for my online order?
Refunds are reviewed daily, however it can take up to 14 calendar days from the date the package arrives at our warehouse to process the refund.

Not sure if your item can be returned? Click here for more information.

Think your item might be damaged? Click here for more information.

Need instructions on making a return in Store or Online? Click here for more information.

Exchange Policy details for in Store and Online? Click here for more information.

Questions about Click & Collect Orders (including cancelling or not picking up)? Click here for more information.

Need a Shipping Label for your return? Click here to create it.

Need a new Return Form? Click here for more information. 

Used a Coupon and unsure how it will affect your return? Click here for more information.

Unsure if your product is considered a "packaged" item? Click here for more information. 

Want to return 2 orders in 1 package? Click here for more information. 

UNIQLO Canada Inc. reserves the right to change the Returns and Exchanges policy at any time without prior notice.