Pre-Order Terms & Conditions




Pre-order Terms and Conditions

 

UNIQLO CO., LTD and/or UNIQLO Canada, Inc. (hereinafter "our company" or the “Company”) has established the following terms and conditions (hereinafter "these terms and conditions") for the sale of our products designated by the Company as available for pre-order (hereinafter "pre-order sales"). For matters not specified in these terms and conditions, the terms and conditions of the Company's online store (hereinafter "online store terms and conditions") shall apply.

 


  ⦿ Article 1 (Scope of Application of These Terms)

These terms and conditions apply to users (hereinafter "Users") who purchase products related to pre-order sales on our online store (hereinafter "Online Store"). By purchasing a product related to pre-order sales, the User is deemed to have agreed to the contents of these terms and conditions.
 


  ⦿ Article 2 (Application for Pre-Order)

 

1. When purchasing a product related to a pre-order sale, the User shall apply to purchase the product by providing the information specified by the Company.

 

2. If it is found that the User has previously had their membership cancelled due to a violation of the terms of use of an online store operated by the Company or the Company’s affiliates, if it is found that the User has previously resold Company products to a third party, if the information entered contains false information, or if the Company otherwise deems it inappropriate to accept a pre-order, the Company may in its sole right, decide not to accept the User’s application for a pre-order.

 

3. When the Company accepts a pre-order application, the Company will send the User an email containing the expected delivery date of the product

 

4. If there are any changes to the delivery address, name, or telephone number specified by the User when applying for a pre-order prior to the delivery of the product, the Users must contact the Company’s Customer Service team.

 


  ⦿ Article 3 (Credit and Settlement)
 

1. Payment for products and other expenses related to pre-orders shall be made by credit card designated by our company (lump sum payment), debit card, or other method designated by the Company.

 

2. If the User chooses to pay by credit card or debit card, the user shall provide the Company with their credit card or debit card information when applying for the pre-order sale, and agree to the payment of the price of the product and other fees related to the pre-order sale. In this case, the credit card or debit card entered at the time of applying for the pre-order sale will be charged 30 minutes after the application for the pre-order sale.

 


  ⦿ Article 4 (Delivery, delivery time, etc.)
 

1. As soon as the reserved product is ready for shipping, the Company will deliver the product to the delivery address specified by the User when applying for the pre-order sale. However, the User understands that due to the nature of pre-order sales, a certain period of time is required for the delivery of the product, and accepts in advance that the delivery date of the pre-order sale product may be later than the expected delivery date of the product, or the delivery method or delivery address may change due to the manufacturing status of the product, delivery status, or other reasons.

 

2. When a User places an order for multiple products related to pre-order sales, or when a User places an order for the purchase of products other than the products that are subject to pre-order sales in addition to the products that are subject to pre-order sales, the User cannot specify the order or timing of delivery of each product, and the order or timing of delivery may be specified by the Company.

 


  ⦿ Article 5 (Handling of User Information)
 

1. The information obtained from users in relation to pre-order applications will be handled in accordance with the Company’s privacy policy.

 

2. The Company may also disclose limited information to contractors who handle pre-order sales-related tasks, such as product delivery.

 



⦿ Article 6 (Cancellation of Pre-Order)

1. The User may cancel a pre-order sale via contacting the Company’s customer service department.

 

2. In the event of any of the following circumstances, the Company may immediately cancel the sales contract for the pre-order sale without prior notice:

 

(1) If the User has violated or is likely to violate these terms, the online store terms of use, or the terms of use for the online store of our affiliated companies;

(2) If the User has defaulted, either currently or in the past, on the performance of obligations related to the pre-order sale service or transactions through this online store;

(3) If the payment is not completed with the credit card or debit card designated by the User;

(4) If the delivery address is unknown, the User is absent for a long period of time, or the User refuses to accept the product (including cases where the User does not accept the product at the delivery address designated by the user for a long period of time);

(5) If a pre-order sale application is made by a minor;

(6) If it becomes impossible to manufacture, deliver, or sell the pre-order product to the User due to force majeure or other reasons.

 

3. In addition to the above, if the User engages in any act that the Company reasonably determines to be inappropriate, or if the Company determines that it is appropriate to cancel the sales contract related to the pre-order sale.

 


 

⦿ Article 7 (Disclaimer)

 

1. The Company will fulfill its obligation to notify users by sending a notification to the email address entered by the user in advance, and will fulfill its obligation to deliver products related to pre-orders by shipping the products to the delivery address specified by the user when applying for a pre-order.

2. The Company does not guarantee that pre-orders will suit any specific purpose of a User, that products related to pre-orders will have the expected commercial value, accuracy, or usefulness, or that use of pre-orders by Users will comply with the laws and regulations or internal rules of industry associations that are applicable to the User, or that there will be no defects.

3. Regardless of the legal basis for the claim, the Company shall not be liable for any damage, loss, disadvantage, etc., incurred by users in relation to the use of pre-order sales that is caused by reasons beyond the Company’s control.

4. Users shall be responsible for all communication costs and other expenses incurred in using the pre-order service.

 


⦿ Article 8 (Priority Relationship)
 
In the event of any discrepancy or inconsistency between the provisions of these Terms and the Online Store Terms of Use, the provisions of these Terms shall prevail.
 


Was this information helpful?
If our FAQ's did not answer your question and you need further assistance,
please contact our friendly customer care team via live chat support, email or phone.
Related Q&A
Please let us know which part of article is hard to understandPlease let us know what information you are looking forPlease let us know which parts of the article are not matchingPlease let us know how we can improve our policy and/or service to meet your needsPlease let us know why the reason answer being not helpful and how we can improve it

Please do not fill in any personal information.

Your feedback will escalated to our internal teams for review and used to help us improve our products and services. We are unable to reply directly to feedback given.

Please enter your comment below: