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If any of the following applies, please check the relevant page:
Defective Products  ／ Gift: Return and Exchange

Please review the [Return & Exchange Conditions] before proceeding with each procedures.

Table of Contents
＊Return & Exchange Conditions
＊Where to do Returns and Exchanges
＊Related FAQ Articles

Return and Exchange Deadline

Store Purchases
Within 30 days of the date of purchase

Online Orders
Within 30 days of the shipping date. More information will be available in your [Purchase History] 

Note for Holiday 2025: As a limited-time offer, products purchased between 30th October 2025 and 24th December 2025 are eligible for return until 31st January 2026. Any purchases made outside of the timeframe referenced must be returned within 30 days.

Items required for Returns and Exchanges

Items must be in brand-new condition unused, unwashed, and complete with all original accessories such as product tags, stickers, buttons, etc.

Additionally, they must not fall under the category of “Items Not Eligible for Exchange or Return” listed below. 

For purchases completed at a UNIQLO Store / using Pay-in-store payment method

Items purchased in store may be returned or exchanged at any UNIQLO Canada store location. Mail‑in returns are not accepted for in‑store purchases.

• Paper receipts or e-receipts (please bring all receipts given to you at the store)

*Please note: Returns cannot be processed if the [Product List] from the purchase history is presented. Please see staff to assist with finding e-receipt if opted at purchase.

For purchases completed at the Online Store (Except Pay-In-Store Orders)

Returns: Purchases made online can only be returned by mail.

Exchanges by mail (same item): You can request an exchange for a different size or color from your [Purchase History]. A $9.90 + tax return fee applies; shipping for the new exchange order is free.

Exchanges in store (any item): You may exchange your online purchase at any UNIQLO Canada store for any other product available in store. If the new item costs more, you’ll need to pay the difference.

Proof of purchase: A Purchase Invoice from [Purchase History] may be required for exchanges.

Products that Cannot be Exchanged or Returned

• Products that have been used or washed
• Items that are scratched, damaged, dirtied, or soiled
• Products that have been hemmed or altered
• Items that were marked as final sale
• UTMe! Products
• Items missing accessories or with damaged/soiled accessories
• Innerwear, including underwear and bras
• Used clothing sold at RE.UNIQLO, and items that have undergone repair services

Store Purchases (including Pay-in-store)

Exchange & Return

At any UNIQLO Stores nationwide

Online Orders (including Click & Collect, Order & Pick, Home Delivery)

Exchange

At any UNIQLO Stores nationwide

Online Store (Exchange by Mail)

Return
Online Store (Return by Mail)
*Pay-in-store: Must be returned to any UNIQLO Canada store. Store receipt/E-receipt required.