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Delivery｜Order Status / Tracking

Order Status
Home delivery
In Store pick up
Delivery Issues

Please Note:
For estimated delivery time-frame related information, please click here.

HOW TO CHECK MY ORDER STATUS

Thank you for shopping with UNIQLO Canada!

On the UNIQLO website (desktop or mobile browser) or APP, you can view your order information in the [Purchase History] section of under your membership.

Please note: Browser and App will have different buttons and layouts when navigating to your orders.

▼If you are having issues with your delivery or do not see updates on your tracking number please click here
 

HOME DELIVERY ORDER PROCESS

Your Home Delivery order will go through these steps:


 

Your order status may not be updated due to an issue.
If your order status says "ON THE WAY" we suggest checking the tracking details through the carrier's website linked below:
・To track FedEx: click here
・To track CanadaPost: click here
・To track FleetOptics: click here

IN STORE PICK UP ORDER PROCESS

Your In Store Pick Up Order will go through these steps:




*Some store pick-up orders for British Columbia and Alberta region may take upto 7-10 business days depending on the inventory availability in the west coast fulfilment centre.

TROUBLESHOOT

We are sorry to hear that you are having issues with your delivery. If you're experiencing any delivery issues, we recommend reaching out to the carrier directly for the most up-to-date and accurate delivery information.
Delivery Troubleshooting