How can we help?

FedEx 

• Phone: +1-800-463-3339 (Press 2 to Track a Package or Contact Agent)
• Operating Hours: 24/7 automated support; live agents typically available Mon–Fri: 7 AM–9 PM CT, Sat: 9 AM–3 PM CT

CanadaPost

• Within Canada: 1-866-607-6301

  Outside of Canada :1-416-979-3033

  TTY (teletypewriter): 1-800-267-2797

• Operating Hours: Mon–Fri: 7 AM–11 PM ET Sat: 9 AM–9 PM ET

FleetOptics

• To contact FleetOptics, click FleetOptics Virtual Assistant above, click “Chat with Us” in the bottom right corner., then select "Chat with Frankie" and ask about inquiry or click 3-dot menu to create a ticket.

• Q. My delivery is late. What should I do?

  A. Standard Shipping takes 3–7 business days from shipment. Orders placed after 12 PM or on weekends may take an extra day.

  Please check your tracking status via your Purchase History. If the status stuck in "label created" or "in transit" for several days, please click here and our agents will be more than happy to investigate this issue.

• Q. I received multiple tracking numbers. Was I charged extra shipping fees?

  A. No. Even if your order ships from multiple warehouses and has multiple tracking numbers, you are only charged one shipping fee per order.

• Q. My tracking number is invalid. What should I do?

  A. Please ensure there are no spaces in the tracking number when copying and pasting. Allow time for the tracking number to be updated on the carrier’s website.
  If it’s still invalid, contact us by clicking here for assistance.

• Q. My package says "Delivered" but I can’t find it.

  A. Check common drop-off locations such as your mailbox, porch, garage, building mailroom, leasing office, or with neighbors. If you still can’t locate it, contact us by clicking here for assistance.

• Q. My order has been returned to UNIQLO.

  A. Please make sure you include full address including unit# and buzzer code if applicable. If the access is restricted or any information is missing or incorrect, our carrier will not be able to deliver your package. If any details is missing in the address, please contact your delivery carrier directly using information mentioned above. The carrier will hold the package for 5 business days to the pick-up location close to you. After that it will be returned to our warehouse and full refund will be issued within 10 business days.

• Q. My delivery was not attempted.

  A. Please make sure you include full address including unit# and buzzer code if applicable. If the access is restricted or any information is missing or incorrect, our carrier will not be able to deliver your package. If all details are correct, please contact your delivery carrier directly using information mentioned above to attempt/re-attempt the delivery.