Porch Piracy: What do I do if my package is stolen upon delivery?

Your package has been delivered, but you believe it was stolen? This is commonly known as "Porch Piracy" and can occur after a package has been successfully delivered to the address provided at checkout.

Our carriers may provide delivery confirmation photos for completed deliveries. If your tracking information includes a photo showing the package was delivered to your address, please review the information below:
 

1. UNIQLO is not responsible for packages that are lost or stolen after successful delivery.

2. We are unable to provide a refund or replacement for orders that have been confirmed as delivered by the carrier.

3. If you believe your package was stolen, we recommend contacting your local authorities for assistance.
 

To help ensure your package is delivered securely, we offer a Signature Service at checkout. Customers can choose delivery with a signature requirement for added peace of mind.

We strongly recommend selecting the Signature Service if package theft is common in your area, particularly in urban, condominium, apartment, or other high-density residential locations where porch piracy may be more prevalent.

Service fee of $4.00 (excluding tax) applies.
 

If you have any questions, our Customer Service team will be happy to assist you via Chat Bot, Live Chat, or Email.