How can we help?

Where is my order?

Order Status
Home delivery
In Store pick up
Delivery Issues

HOW TO CHECK MY ORDER STATUS
Thank you for shopping with UNIQLO Canada!

On the UNIQLO website (desktop or mobile browser), you can view your order information in the [Purchase History] section of your account.
On the UNIQLO App, you can view your order information in the [Order History] section of your account.

Please note: Browser and App will have different buttons and layouts when navigating to your orders.

▼If you are having issues with your delivery or do not see updates on your tracking number please click here

HOME DELIVERY ORDER PROCESS
Your Home Delivery order will go through these steps:



Your order status may not be updated due to an issue.
If your order status says "ON THE WAY" we suggest checking the tracking details through the carrier's website linked below: 
・To track FedEx [click here]
・To track Canada Post [click here]

IN STORE PICK UP ORDER PROCESS
Your In Store Pick Up Order will go through these steps:



TROUBLESHOOT

We are sorry to hear that you are having issues with your delivery. Please fill out the DELIVERY SUPPORT FORM so we can further look into your delivery inquiry. Our Customer Support Team will be more than happy to assist you resolve your questions.