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Thank You Event - Novelty Q&A




 

Get a Free 40th Anniversary Thermal Cup with your $99+ Purchase on 11/23 only*. 

*Limited quantity, only while supplies last.


Q: What is the novelty’s distribution date?
A: The novelty will be distributed on November 23, 2024 only, while supplies last. We advise you to make your order/purchase early in the morning to increase your chance of receiving the novelty.  

Q: At what Uniqlo Stores will the 40th Anniversary Thermal Cup be available? 
A: The 40th Anniversary Thermal Cup will be available at all UNIQLO locations. 

Q: Do I have to add the FREE novelty to my cart/order? 
A: You do not need to add the item and it will not be automatically added to your cart.
You will have a chance to receive the item as long as your order is over $99+ and it is placed while supplies last
*The item will not show up in the order history.

Q: How will I know if I am receiving the FREE 40th Anniversary Thermal Cup?
A: You won’t be able to see if you receive the novelty before you receive your order. 

Q: Can I use a coupon and still receive the free gift with the purchase item?
A: You may use a coupon with your order. However, please note that if the order value falls below $99 before tax and shipping, you will not receive the Gift with Purchase item. 
For example: 
- If your order value (before tax and shipping) is $99 and you use a $10 off coupon, your order total will fall to $89. You will not be able to receive the free gift.
- However, if your order total is $110 and you use a $10 off coupon, your total will fall to $100. This will allow your order to be qualified to receive the free Gift with Purchase item.


Q : What happens if the tumbler is damaged?
A: In the event of a damaged tumbler, let the UNIQLO staff members know. You will receive a new tumbler (depending on the stock). If you notice it after leaving the store, please bring back the damaged tumbler. 

Q: Can I combine multiple receipts to get the novelty? 
A: Yes. If it is the same day and the same store. 

Q: Can I get 2 novelties if I purchase $198 CA before tax? 
A: No, the limit is one novelty per receipt.

Q: Can I get a novelty if I purchase a $99 CAD gift card? 
A: No. Purchases must be merchandise. 

Q: Can I get a novelty at the store if I purchase over $99 CAD through pay in store?
A: No, novelty will be delivered along with these orders while stocks last. 

Q: Do I have to return my tumbler when I return my whole purchase?
A: Yes, you will have to return the gift along with your returning merchandise. 

Q: Can I receive a novelty if I make an online order over $99 CAD? 
A: Yes, you will be able to receive the novelty with an online order. 

 
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