Stay Vigilant Against Fake Websites, Emails & Accounts pretending to be from UNIQLO

UNIQLO Canada Official email and social media accounts
How to identify fake websites, emails and accounts

UNIQLO Canada Official email and social media accounts

Please be aware that the official UNIQLO email and social media accounts are as follows:

Facebook: Uniqlo Canada
Instagram: uniqlocanada
No Reply Email:

*UNIQLO official social media accounts are marked with the following certification mark next to the account name:

Please beware of fake accounts and emails pretending to be or from UNIQLO.
UNIQLO will NOT use accounts without the certification mark or Gmail to make any event/activity announcement or contact any customer.


● If you receive a suspicious email, SMS or SNS message, please refrain from taking the following actions:

・Access the URL described / contained in the email, SMS or SNS message
・Open attachments
・Reply to / Answer questionnaires
・Reply to / Forward messages
・Call the phone number listed in the email, SMS or SNS message

Also, please delete suspicious emails and messages, mark them as spam, block the sender account, etc.
● If you place an order through a non-UNIQLO official website, you may run into problems such as not receiving the product or receiving a counterfeit product. Please check the address displayed in your browser to see if you are accessing the UNIQLO official website.

● Should you want to confirm the email/message you have received or report unofficial accounts, please contact us by clicking here <Click Here> or swiping to the bottom of the page and clicking ‘Chat Support’ during service hours: 9:00-18:00.

How to identify fake websites, emails and accounts

[Fake Website]

The correct address of the UNIQLO official website is[].
Please note that the imitation sites have different domains such as [www.uniqlo●●●●●.com] and [www.●●●].
Characteristics of counterfeit sites:
・The bank account name does not match that of the operating company
・The contact email address is a free email address
・The prices of all products are extremely low
[Fake Email]

If you receive a suspicious email, please check the sender and see if it is from UNIQLO.
The email address sent from UNIQLO is [].

Characteristics of counterfeit addresses:
・In front of @, alphabets with no meaning are randomly listed.
・Different alphabets such as "uniqlo" to "unlqio" by quoting UNIQLO's domain as below.
Example: ●●●●●●
[Fake SNS account]

Official accounts have the blue verification badge next to the account name. Badges will not appear on fake accounts.
User-added image
Was this information helpful?
If our FAQ's did not answer your question and you need further assistance,
please contact our friendly customer care team via live chat support, email or phone.
Related Q&A
Please let us know which part of article is hard to understandPlease let us know what information you are looking forPlease let us know which parts of the article are not matchingPlease let us know how we can improve our policy and/or service to meet your needsPlease let us know why the reason answer being not helpful and how we can improve it

Please do not fill in any personal information.

Your feedback will escalated to our internal teams for review and used to help us improve our products and services. We are unable to reply directly to feedback given.

Please enter your comment below: