Uniqlo Canada - Porch Piracy & Stolen Packages

Your package has been delivered but you believe it was stolen? This is called "Porch Piracy" and it becomes a lot more common during the holiday season. Please see below details about how UNIQLO handles porch piracy and the steps you should take if this were to happen. Effective December 1st, 2022, our carriers will be providing photos of delivered packages. If the associated tracking number shows a photo of the delivered package, please follow the steps below: 

1. We are not responsible for packages lost or stolen due to Porch Piracy.
2. Please submit any evidence of stolen packages to your local authorities and file an official report.
3. If you can share the official police report you filed with our customer service team, we will review and consider refunding your order.
4. If the customer service team is not able to refund your order, you may then dispute the charges you made to your credit card with your bank or card issuer to retrieve your funds.
Please be sure to contact our customer service team if you dispute any charges as any future transactions on our website may be blocked automatically.

Starting April 29th, we offer a signature service to help ensure your package is delivered securely. Customers can choose between delivery with or without a signature, giving you greater control and helping reduce the risk of theft. *Service fee of $4.00 (excluding tax) applies.

If you have any questions, our customer service team will be happy to help via Chat Bot, Live Chat and Email.