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What To Do If You Received The Wrong Item

Uniqlo Canada - Wrong Item Received

We want to resolve this as quickly as possible. Please contact us with the order number, the SKU (this can be found on the paper label under the barcode, product code starting 2000) of the item you have been sent and the SKU (item starting with 2000, on the order invoice) of the item you should have received.

You can use the provided return shipping label to ship us back the incorrect item at no charge. Please indicate the error on your returns card and include it in the package you are sending back.

Unfortunately, we cannot reship the correct item, we will process a refund to the card used to place the order in the amount of the correct item.

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