About Gift Cards & Merchandise Credit
To check the balance of the gift card or merchandise credit, please click here: CHECK BALANCE
About Gift Cards
Gift Cards can ONLY be purchased and used at Canadian store locations. It cannot be used for online purchases including PAY IN STORE orders.
Gifts Cards purchased in another country cannot be used at Canadian store locations.
UNIQLO gift card cannot be reloaded or topped up.
About Merchandise Credit
Merchandise credit is not a gift card.
Merchandising credit can only be used at Canadian store locations. It cannot be used for online purchases including PAY IN STORE orders.
Merchandise credit & gift cards will deactivate 30 days after the balance has reached zero or upon expiry whichever is earlier.
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Return & Exchange policy for gift cards and merchandise credit
Return of merchandise purchased with Merchandise Credit / Gift cards requires a physical purchase receipt to be presented to the cashier and all items must be eligible for return in accordance with our current return policy.
If a customer would like to return merchandise purchased with a gift card, the amount will be returned to merchandise credit card.
If a customer would like to return merchandise purchased with a merchandise credit, the amount will be returned to a new merchandise credit card.
Once purchased, gift cards and/or merchandise credit cannot be refunded to any other method of payment. -
How to check balance for gift card & merchandise credit
To check the balance of the gift card or merchandise credit, please click here: CHECK BALANCE
1. If the page does not work, please try clicking on [RELOAD] and [REFRESH] button at the top.
2. Enter a 19-digit gift card/merchandising credit number and a 4-digit PIN (scratch it) from the back of your card. Check “I’m not a robot”. Click [CHECK BALANCE]
3. The remaining balance and all transaction history will show up on the screen.
4. If it indicates “Something went wrong. Please try your request again.”, the card is either used or deactivated.
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Other terms & conditions
Maximum dollar amount balance of each single card: $250.
Minimum dollar amount of first purchase of each single card: no minimum.
No Cash replacement for Merchandise Credit and/or Gift Cards.
Merchandise Credit will deactivate 30 days after the balance has reached $0.00.
Return of merchandise purchased with Merchandise Credit / Gift cards requires a physical purchase receipt to be presented to the cashier and all items must be eligible for return in accordance with our current return policy.
Merchandise Credit are redeemable for merchandise only at Uniqlo Canada retail stores.
Merchandise Credit are not redeemable for merchandise at Uniqlo Canada online website, www.uniqlo.ca.
Merchandise Credit may not be resold or exchanged.
If you have any other issues with gift card or merchandise credit card, contact our Customer Service Team via email at wecare@uniqlo.ca available from 9am to 6pm EST Monday to Sunday!